Helpdesk Service is provided by ICEGATE for resolving the problems of Custom End Users e.g., Exporters, importers, Shipping lines, air lines, other agencies, customs ICES locations and all other ICES users requiring assistance in any area related to problems in filling documents to ICEGATE, and ICES, is provided through Helpdesk. Users can contact Advanced Helpdesk from anywhere either by phone, web or mail.

Ways to reach the Advanced Helpdesk are:-

• End users can log a call at the helpdesk by making a phone call to Helpdesk analysts sitting at ICEGATE location and other custom locations. For ICEGATE location Toll Free No: 1800-3010-1000. For Custom locations the phone numbers are published in the respective public notices of the Commissionarates.
• End users can log a call with ICEGATE by sending E-mail to icegatehelpdesk@icegate.gov.in with full particulars.